Change your mind?
You are welcome to change your mind and return or exchange any items purchased from Assassin Apparel within seven (7) working days of receiving your order. All that we require is that you return the products to us and that they are in the same sellable condition and packaging they were received in.
To return the product, simply follow the process on our Returns form on our site, alternatively you can call and speak with a customer service representative who will give you return information specific to the product you are returning.
Received Incorrect Product?
If you have received wrong product in your parcel, firstly we would like to apologise for that and any inconvenience this may have caused. We try hard to ensure this doesn’t happen. Our products are checked 3 times in the pull and pack process before we send any parcel.
If an incorrect item is supplied, Assassin Apparel will exchange it for the correct one upon receipt of the returned product.
Please notify Assassin Apparel within seven (7) working days of receiving your order. We will exchange it upon receipt of the returned incorrect product. Assassin Apparel will make a reasonable effort to supply the correct product, but if it is not possible, we will refund the purchase price including delivery cost upon receipt of the returned product.
To notify us of this, simply follow the process on our Returns form on our site, alternatively you can call and speak with a customer service representative who will give you return information specific to the product you are returning.
Received a damaged product?
We are terribly sorry if this is the case. We try our best to ensure that every parcel that leaves us has sufficient protective packaging to make its journey in good order.
Videos and photos are extremely helpful in us getting clarity of the nature of the damage and you may be requested to supply us with this.
Please notify Assassin Apparel within seven (7) working days of receiving your order. We will exchange it upon receipt of the returned damaged product. Assassin Apparel will make a reasonable effort to exchange the product, but if replacement is not possible, we will refund the purchase price including delivery cost upon receipt of the returned product.
To do this, simply follow the process on our Returns form on our site, alternatively you can call and speak with a customer service representative who will give you return information specific to the product you are returning.
Product is Faulty?
If your product is faulty as a result of a manufacturing defect, we are extremely sorry for this and any inconvenience this may have caused.
We try our best to ensure that this doesn’t happen by inspecting and testing the products before sending.
In this instance, Assassin Apparel will immediately take this up with the relevant supplier/manufacturer. This process and timing is dependant on the requirements of the suppliers. Upon confirmation from the supplier Assassin Apparel will either replace the product or if not possible, Assassin Apparel will then do a refund at the purchase price, including delivery cost (online purchases only) upon receipt of the returned product.
Please note: Goods are not guaranteed against faults resulting from misuse or normal wear and tear. If you return this to us as a manufacturing fault and it is found not to be that, you will be liable for the delivery and inspection charges related. We will try our best to help you understand if it is or isn’t to avoid this. (Videos and Photos are extremely helpful and we would suggest sending us these to assist better.)
To let us know about this issue simply follow the process on our Returns form on our site, alternatively you can call and speak with a customer service representative who will give you return information specific to the product you are returning.