Returns & Exchange Policy – Assassin Apparel
In the event that you are reading this, something may not have gone according to plan but we are here to help
Our goal is to ensure that you are completely satisfied with your purchase from Assassin Apparel, as such we have detailed some T&C’s below to guide you through our returns policy
Please notify Assassin Apparel within seven (7) working days of receiving your order if there are any issues – items wanting to be returned should be as new, in its original packaging and with the tags still attached.
Please note the following:
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You’ve changed your mind:
If you would like to exchange an item due to size or colour preference, you will be responsible for both sending the item back to us and for the delivery costs of getting the replacement back to you.
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We’ve let you down:
If you have received an item in the wrong size or colour due to an error on our part, or if the item is defective(Videos & pictures may be requested for verification of the issue before upliftment), we will collect the incorrect item and deliver the correct one at no cost to you.
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Damaged in Transit:
We are terribly sorry if this is the case. We try our best to ensure that every parcel that leaves us has sufficient protective packaging to make its journey in good order.
Videos and photos are extremely helpful in us getting clarity of the nature of the damage and you may be requested to supply us with this. Once verified we will collect the damaged item and deliver an intact one at no cost to you.
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Refunds:
Refunds can take up to a total of 4 weeks to be processed although most are resolved much sooner – Breakdown as follows:
- 3–5 business days transit time for us to receive your return
- 1–3 business days to process the return once received
- 5–10 business days for your bank to process the refund
How to Initiate a Return or Exchange:
To initiate the return or exchange process, please email us at online@ifish.co.za with the following details:
- Your order number
- The item(s) you wish to return or exchange
- A brief description of the issue (e.g., incorrect size, colour, or defect)
Once we receive your email, our team will assess the request and respond with the next steps to be taken.
Please do not send any items back before receiving confirmation from us.
Thank you for your understanding and cooperation